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Industry

Customer Support: sourced results

Vendors and case studies with documented, sourced customer outcomes in Customer Support.

Companies

Deskpro logoDeskpro
Sourced

94% of tickets answered within one hour at Impelsys

94%
Tickets answered <1 hr (Impelsys)
Customer Support
4 studies
Helpshift logoHelpshift
Sourced

4 documented Helpshift studies, from 96% support automation to a doubled CSAT.

96%
top support automation
Customer Support
4 studies
Hiver logoHiver
Sourced

250% increase in team efficiency at Get It Made

250%
Efficiency increase (Get It Made)
Customer Support
5 studies
Kayako logoKayako
Sourced

AI support that eliminates up to 80% of tickets

80%
tickets eliminated
Customer Support
5 studies
LiveAgent logoLiveAgent
Sourced

Help desk consolidation drives faster response and higher CSAT

96.5%
Highest documented CSAT (AquaSprouts)
Customer Support
6 studies
Lorikeet logoLorikeet
Sourced

5 documented Lorikeet studies, from a 20-hour-to-90-second response-time cut at Eucalyptus to a 10%-to-100% parent-call answer rate at Wonderschool.

90 sec
median first response (from 20+ hrs)
Customer Support
5 studies
Re:amaze logoRe:amaze
Sourced

Support teams cut response times and lift engagement with Re:amaze

+100%
customer engagement (CAULIPOWER)
Customer Support
3 studies

Case studies

16%
MoM member growth
Customer Support

Connecting and Educating Customer Support Professionals - The Story of Klaus

Klaus · Sourced July 24, 2026
41%
Users reaching adoption checklist (up from 28%)
Customer Support

How Kommunicate.io Drives Product-Led Adoption with Userpilot

Kommunicate.io · Sourced April 22, 2024