Case Study: Altabank breaks through an engagement plateau with Motivosity
Key results
The challenge
Altabank is a community bank with roughly 360 employees serving Utah and Idaho. Its employee Net Promoter Score dropped to -14 in 2020, and after years of cultural work it plateaued in the 12-17 range. Recognition existed but was not visible or consistent, and engagement insight relied on annual surveys.
The solution
Altabank rolled out Motivosity to make peer-to-peer recognition social and visible company-wide and to replace annual surveys with real-time pulse (eNPS) feedback, without adding administrative burden.
“Our first month on Motivosity, we had over 800 recognitions sent.”
EBElsie BoyerTalent Development & Communications, Altabank
The results, in context
According to Altabank, its first month on Motivosity generated over 800 recognitions, compared with a typical 30-50 per month and a previous all-time high of about 400. Its eNPS moved from -14 in 2020 to a consistent 35-40 range, which the company describes as nearly a 50-point improvement.