Case Study: AMD transforms global HR support with scalable AI agents

Key results

The challenge

AMD, a global leader in high-performance and AI computing with around 30,000 employees, needed to scale HR support without expanding its contact-center staff. The company sought to speed up resolution and increase self-service while preserving a human touch.

The solution

AMD deployed Kore.ai AI agents to handle HR queries across its global workforce, automating routine requests and routing complex cases to human agents. The AI agents provided self-service resolution for common employee needs.

The results, in context

AMD reported an 80% reduction in HR resolution time and a 50% self-service deflection rate. Employee satisfaction increased by 70%. Figures are quoted from Kore.ai's published AMD customer story and dated.

Products used