Case Study: Ecuador's largest insurer transforms contact center operations with agentic AI

Key results

The challenge

Ecuador's largest insurance provider handled roughly 120,000 monthly customer interactions and sought to boost automation and reduce contact-center costs at scale.

The solution

The insurer deployed Kore.ai agentic AI to automate a large share of customer interactions across its contact center, increasing self-service and reducing operating cost.

The results, in context

The insurer reported an approximately 25% cost reduction and a roughly 75-80% automation rate across 120k monthly customer interactions. Figures are quoted from Kore.ai's published customer story and dated.

Products used