Case Study: Askable raised uptime from 98% to 99.95% and eliminated server restarts with Datadog
Key results
The challenge
Askable, a user-research platform serving tens of thousands of monthly users, experienced frequent server restarts and slow issue resolution. Problems could take weeks to resolve, and the support team filed a steady stream of bug reports to engineering.
The solution
Askable adopted Datadog for out-of-the-box monitoring across its platform, valuing its fast time to value. The team used it to detect and resolve issues proactively before they affected users.
“Time to value was the biggest thing with Datadog. It just seems to be better than any of the other solutions because it's so out of the box.”
IPIsaac PoveySoftware Architect, Askable
The results, in context
Askable improved platform uptime from 98% to 99.95% and reduced server restarts by 100%, from 20+ daily to zero. Issue resolution moved from weeks to within a day, and bug reports from support to engineering fell by 50%.