Case Study: Jitta cut incident diagnosis time by 90% and saved 400+ engineering hours per person with Datadog
Key results
The challenge
Jitta, a value-investing platform operating across 10 global markets, ran more than 100 interconnected workloads with a two-person infrastructure team. Diagnosing incidents across that footprint was slow without a unified view of platform health.
The solution
Jitta adopted Datadog as a centralized observability platform spanning platform health and customer experience across its digital business. The unified view let the small team detect and diagnose issues proactively.
“Datadog acts as the central nervous system for our digital business, providing a real-time, unified view of platform health and customer experience, enabling proactive risk mitigation.”
PKPhawin KhongkhasawanHead of Infrastructure and Platform, Jitta
The results, in context
Jitta reduced incident diagnosis time by 90% and saved more than 400 engineering hours per person annually after adopting Datadog. The platform serves as a real-time, unified view of platform health and customer experience.