Case Study: Avaya gains 40% compute reduction and 15% better cost management with the Aiven platform
Key results
The challenge
Avaya, a global customer experience solutions provider, launched a transformation to move thousands of on-premises contact center customers to the cloud via its Avaya Experience Platform. Running Apache Kafka and OpenSearch in the cloud at scale required specialized expertise Avaya did not have in-house, and its customers demanded consistent SLAs, low latency, and compliance certifications.
The solution
Avaya selected Aiven for Apache Kafka and Aiven for OpenSearch running on Microsoft Azure as foundational elements of the Avaya Experience Platform. Aiven experts advised on right-sizing the environments and identified cost-saving practices such as standing down compute over weekends and holidays.
“Embracing a cloud model and moving to hyperscalers promised to open up a lot of capacity and free our teams to concentrate on developing Avaya products.”
RDRich DriscollSVP, IT Enterprise and Cloud Operations, Avaya
The results, in context
Avaya reported a 40% reduction in compute after Aiven helped it stop using productionized compute in its development life cycle, and 15% better cost management from switching off or standing down compute during off-hours. Moving from manual to automated orchestration lowered mean time to respond and mean time to resolve incidents by 30-40%.