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Travel & hospitalitySourced

Case Study: Booking.com lifts mobile partner registration with AB Tasty

Booking.com Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Booking.com
Industry
Travel & hospitality
Challenge
Grow Partner Hub sign-ups where about half of traffic is mobile.
Headline result
+36% clicks to start registration on mobile

Key results

+36%
Clicks to start registration on mobile
Sticky CTA experiment
~50%
Partner Hub traffic from mobile

The challenge

Booking.com's Partner Hub team set out to grow partner registrations, with roughly half of Partner Hub traffic arriving on mobile devices. The team needed to improve the mobile registration flow through structured experimentation.

The solution

Using AB Tasty Web Experimentation, the Platform Experience team tested call-to-action placement, messaging and page layout on the mobile registration journey, including a sticky CTA variant.

It's been really great working with AB Tasty. Everybody I've encountered has been really helpful, genuine, and actually deeply cares about what it is we're trying to achieve.

ML
Melissa Li
Partner Hub Experimentation Lead, Booking.com

The results, in context

The sticky CTA experiment produced a 36% increase in clicks to start registration on mobile. A 'Sign up today' CTA variant reduced clicks by roughly 10%, which informed further iteration.

Products used

AB Tasty Web Experimentation