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Case Study: Neiman Marcus saves 75% of asset-management time with Cloudinary

Neiman Marcus Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Neiman Marcus
Industry
Retail & E-commerce
Challenge
Legacy rich-media systems that could not scale the digital experience
Headline result
Neiman Marcus cut asset-management time by 75%, halved its photoshoot-to-web workflow, and made pages load 3x faster with Cloudinary

Key results

75%
Time saved in asset management
50%
Reduction in photoshoot-to-web
3x
Faster page load times
vs. a few years earlier
18M
Assets under management

The challenge

Neiman Marcus relied on legacy rich-media systems and homegrown solutions that consumed excessive work hours and required repetitive manual work. This made it difficult to scale the retailer's digital experience across its catalog.

The solution

Cloudinary was placed at the core of the retailer's digital transformation, integrated with Contentful and AWS services to streamline the photoshoot-to-web workflow with AI-powered image editing and optimization.

Because images are automatically optimized through the AI, page load times have been faster. It was certainly 3X faster, compared to a few years ago.

SK
Sri Kalavacharla
Senior Director, Omni Personalization and Engagement Engineering, The Neiman Marcus Group

The results, in context

Neiman Marcus reports 75% time saved in asset management, a 50% reduction in its photoshoot-to-web workflow, and 3x faster page load times. The company manages 18 million assets and reduced time-to-site from four weeks to two.

Products used

Cloudinary Cloudinary Programmable MediaCloudinary Cloudinary AI