Case Study: Consumer Cellular strengthens leadership development with Culture Amp
Key results
The challenge
Consumer Cellular faced a leadership skills gap at the supervisor level that adversely affected employee retention. The company lacked structured, meaningful one-on-one conversations between leaders and employees, a gap that widened during the shift to remote work.
The solution
Consumer Cellular built a data-driven leadership development program on Culture Amp's platform, using 1-on-1 conversations, 360-degree feedback, and Skills Coach to strengthen management skills and encourage two-way dialogue between leaders and employees.
“Culture Amp is the basis for our leadership development program.”
MGDr. Michelle GreenfieldVP of Learning and Development, Consumer Cellular
The results, in context
The leadership development program was associated with a 25% drop in employee attrition and a 7% increase in productivity. Consumer Cellular also recorded an 8-point rise in its actioning metric, an indicator of employee trust.