Case Study: Dock closes $500K in ARR using Merge's ticketing integrations
Key results
The challenge
Dock is an AI revenue enablement platform that helps sales and customer success teams manage the customer journey. A common use case is onboarding new customers, which required ticketing integrations that were resource- and time-intensive to build and scale in-house.
The solution
Dock used Merge's Ticketing Unified API to launch its ticketing integrations rather than building them internally.
“The ticketing integrations we added through Merge play a huge role in closing key deals. In a matter of months, we closed more than $500k in new ARR, and the number has grown dramatically since.”
AKAlex KracovCEO and co-founder, Dock
The results, in context
Dock launched ticketing integrations 24x faster than an in-house build and closed more than $500K in new ARR within months, while saving hundreds of engineering hours every year.