TechnologySourced

Case Study: Dovetail cuts password support tickets in half with 1Password

Dovetail Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Dovetail

Industry

Technology

Challenge

Consistent credential sharing while scaling

Headline result

Dovetail cut password-related support tickets in half and reached 95% employee adoption with 1Password.

Key results

Cut in half

Password-related support tickets

95%

Employees actively using 1Password

The challenge

Dovetail, a customer research platform with over 100 employees across Sydney and San Francisco, needed a consistent, intuitive way to store and share credentials as it scaled while maintaining SOC 2 compliance.

The solution

Dovetail standardized on 1Password across the business, giving every team a single trusted tool to safely store and share credentials.

“We no longer get any IT requests for resetting passwords. Now, I notice a lot fewer requests coming in about passwords and 1Password.”
JK
Jan van der Kolk
IT Manager, Dovetail

The results, in context

Password-related support tickets were cut in half and 95% of employees now actively use 1Password. IT reports far fewer password reset requests, supporting the company's security culture and SOC 2 compliance.

Products used

1Password 1Password Business