Case Study: Homeaglow goes 12+ months with zero internally-caused incidents on Honeycomb
Key results
The challenge
Homeaglow, the largest home-cleaning services marketplace in the United States, struggled to diagnose production problems. Engineers described the work as poking around in the dark, breaking glass and fixing things without knowing whether an issue would recur.
The solution
Homeaglow adopted Honeycomb to gain visibility into its services, using it to trace slow asynchronous jobs and pinpoint performance bottlenecks in core flows such as booking and billing.
“Honeycomb is like a Homeaglow for software engineers. The mental load is lighter. If something goes wrong, we will know, and we can fix it fast.”
JBJames BaxleyVP of Engineering, Homeaglow
The results, in context
Homeaglow reported going more than 12 months with zero internally-caused incidents and a 40x performance gain in a critical booking flow. Caching delivered 10x savings, two-hour billing jobs were reduced to minutes, and the work drove over a million dollars a year in ARR improvement.