Case Study: Invitation Homes cuts income verification time 60% with Plaid

Key results

The challenge

Invitation Homes, managing 110,000 rental houses, relied on manual document-based income verification that slowed applications and carried document-fraud risk.

The solution

Invitation Homes adopted Plaid for digital income verification, coupled with Plaid IDV, to replace manual document collection.

The results, in context

Plaid reduced the time between application and completion of income verification by 60%, from 4 days to under 2, and reduced application cancellations due to insufficient documentation by 18%.

Products used