Case Study: Jones Road Beauty generated $1.5M+ from support with Richpanel
Key results
The challenge
Jones Road Beauty, a clean-beauty brand, received more than 25,000 new support conversations each month, with median first response and resolution times exceeding three hours. Its Trustpilot rating sat at 2.2, and support was not contributing measurable revenue.
The solution
Jones Road switched to Richpanel in under two weeks, automating common tickets and using Richpanel's feature to redirect satisfied customers to Trustpilot.
“We switched to Richpanel in less than 2 weeks, and the switching was super easy. Using their feature to redirect satisfied customers to Trustpilot, we collected over 100 five-star reviews within 60 days.”
CPCody PlofkerCEO, Jones Road Beauty
The results, in context
According to the case study, Jones Road Beauty automated 46% of support tickets and generated more than $1.5M in revenue from support. Its Trustpilot score rose from 2.2 to 4.0 within the first 60 days, and CSAT reached 86% across more than 12,000 surveys.