Case Study: Cloud Software Group cuts contract cycle times 70% with Malbek
Key results
The challenge
TIBCO, now part of Cloud Software Group, faced tedious manual reviews to identify unfavorable terms and clauses on its legacy CLM, increasing risk exposure. Migrating contracts and adapting the system to changing business needs was complicated and dependent on IT.
The solution
The company configured hundreds of clauses and dozens of templates and workflows in Malbek to support global contracting processes, with most administration handled by business admins rather than IT.
“Malbek is a flexible and fast CLM! Salesforce was set up in minutes and I can now map new fields when business needs change, without any help from IT. 99% of the application could be administered by a business admin, including integrations, forms, and workflows.”
ASAdrienne SchaalDirector of Legal Operations, Cloud Software Group
The results, in context
The configured platform reduced contract cycle times by 70%, and the customer reported that 99% of the application could be administered by a business admin — including integrations, forms, and workflows — with seamless, low-downtime upgrades under heavy global usage.