Case Study: Enumerate delivers a 91% resolution rate with Maven AGI
Key results
The challenge
Enumerate, a community management software company, handled roughly 3,000 support tickets each month while maintaining empathetic, high-quality service. Responses often required referencing multiple articles and manually pulling customer context, draining specialist bandwidth.
The solution
Enumerate deployed Maven AGI's AI Copilot for phone and email support alongside Agent Maven for autonomous Tier 0 chat handling.
“In a world oversaturated with AI support solutions, Maven is second to none. They make it easy to work faster and more efficiently while living out our customer-first values.”
USUri ShattenManager of Training and Enablement, Enumerate
The results, in context
Enumerate reached a 91% resolution rate, with Agent Maven resolving 80% of tickets almost always in under three minutes. The deployment supported the team's 3,000 monthly ticket volume without sacrificing service quality.