Financial Technology (Bill Pay)Sourced
Case Study: Papaya Pay autonomously answers 90% of customer inquiries with Maven AGI
Papaya Pay Case StudySourced & dated by Case Study Desk
Key results
The challenge
Papaya Pay, a bill-payment fintech, was growing quickly and its existing help desk platform did not scale. Maintaining accuracy required building countless if-then decision trees, which was too heavy a lift for a lean team.
The solution
Papaya Pay partnered with Maven AGI to deploy an AI chat agent that autonomously handles customer inquiries such as account setup and transaction failures.
“Customer support is often a tradeoff between quality, speed, and cost. But with Maven, we don't have to compromise. We can give our customers the very best support while keeping our team lean.”
JHJeff HoVP of Operations, Papaya Pay
The results, in context
Maven AGI answered 90% of inquiries autonomously via chat, reached a 70% first contact resolution rate, and cut cost per ticket by 50%.
Products used
Maven AGI Agent Maven