Case Study: Paragon reaches 97% survey completion and halves survey time
Key results
The challenge
Paragon Management Services relied on paper-based patient surveys across 11 facilities, with manual data entry into Excel spreadsheets that delayed identifying and addressing experience issues. Rising post-COVID patient expectations and regulatory emphasis on satisfaction metrics made the outdated process unsustainable.
The solution
Paragon implemented SurveySparrow with standardized surveys at admission and discharge, distributed via secure tablet and email links. An executive dashboard provided real-time visibility across departments and facilities, enabling automated analysis and direct patient follow-up.
“Before SurveySparrow, everything was done on paper and manually entered into spreadsheets and it was time-consuming and inefficient. Now, surveys take just 7.5 minutes to complete, down from 25, and we've achieved a 97.5% completion rate across our 11 facilities.”
VSVictoria SchuppeSkilled Nursing and Rehabilitation Liaison, Paragon Management Services
The results, in context
Paragon achieved a 97% survey completion rate and reduced survey time by 66%, from 25 minutes to 7.5 minutes. Data-entry efficiency also improved, with 81 surveys processed in two hours.