Case Study: How Sitejabber reached 80% retention with Custify

Key results

The challenge

Before Custify, Sitejabber's customer success team found it difficult to track upsell opportunities and manage accounts with clear, consistent insight. The team needed better segmentation and clearer customer signals.

The solution

Sitejabber used Custify to improve customer segmentation and CS operations, giving the team clear customer insights to identify and act on upsell opportunities.

The results, in context

Sitejabber reports it achieved 80% retention and increased upsell revenue by 25 to 35% month over month. The figures are quoted from Custify's public customers page and dated to the index date.

Products used