Case Study: Spring Venture Group lifts Medicare transfer-to-close 25% with Vapi
Key results
The challenge
Spring Venture Group ran a 400+ agent Medicare call center where 50 agents handled only initial qualification before transferring to licensed agents. The process involved complex data capture with Medicare terminology and eligibility windows where errors could cause seniors to miss enrollment periods.
The solution
Vapi connected to the company's Amazon Connect phone system with switchable ASR, LLM, and TTS models and structured data outputs that update Salesforce automatically. Non-technical sales leaders could create and modify conversation flows without engineering involvement.
“The prompt and tooling infrastructure made setup and iteration easy. Model and voice flexibility meant we could switch ASR, LLM, and TTS components.”
HKHomer KayVP of Data Science, Spring Venture Group
The results, in context
Vapi reports a +25% transfer-to-close rate, 85% cost savings, and +20% revenue growth. These figures are quoted from Vapi's Spring Venture Group customer page and dated to that public source.