Food & BeverageSourced
Case Study: Terra Kaffe brews a 108x ROI with Okendo Loyalty & Referrals
Terra Kaffe Case StudySourced & dated by Case Study Desk
Key results
The challenge
Terra Kaffe, a premium espresso-machine brand, wanted to capture and quantify the revenue associated with its existing customers. The team was looking to formalize word-of-mouth and repeat purchasing into a measurable program.
The solution
Terra Kaffe implemented Okendo Loyalty and Referrals to reward advocacy and track referral-driven revenue. The program tied loyalty tiers and referrals to measurable outcomes.
“Partnering with Okendo Referrals to capture and quantify revenue associated with existing customers has been game-changing.”
CMCate MarquesCXO at Terra Kaffe
The results, in context
Terra Kaffe reports a 108x ROI with Okendo Loyalty & Referrals and an 8.6% referral conversion rate. The figures are quoted from the company's published Okendo customer story and dated to that source.
Products used
Okendo Okendo LoyaltyOkendo Okendo Referrals