Case Study: GitLab saves 1,000+ hours a year and cuts pager noise 80% with Tines

Key results

The challenge

GitLab's security operations team faced high alert and pager volume and wanted to reduce manual work and the risk of analyst burnout across incident reporting and triage.

The solution

GitLab built and maintained workflows in Tines for incident reporting, triage, alert handling, documentation, and spam/phishing analysis, supported by a group of certified internal builders.

The results, in context

GitLab reported saving more than 1,000 hours per year and an 80% reduction in pager noise, with over 240 hours saved annually from its incident reporting and triage workflow. The team runs 77 active workflows.

Products used