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Commercial Mechanical ServiceSourced

Case Study: How Western Allied Mechanical cut quote delivery time 50% with ServiceTrade

Western Allied Mechanical Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Western Allied Mechanical
Industry
Commercial Mechanical Service
Challenge
A commercial mechanical contractor wanted to shorten the time between finding a repair and quoting it.
Headline result
50% faster from field repair identification to client proposal

Key results

50%
Faster quote delivery
From field repair identification to client proposal

The challenge

Western Allied Mechanical, a commercial mechanical service contractor, wanted to reduce the delay between a technician identifying a needed repair in the field and getting a proposal to the client.

The solution

Western Allied used ServiceTrade to streamline the workflow from field-identified repairs to client proposals, tightening its quoting process.

“We cut the time from identifying a repair in the field to sending the proposal to the client by 50%.”

JG
Jeremy Goodland
VP, Western Allied Mechanical

The results, in context

Western Allied Mechanical cut the time from identifying a repair in the field to sending the proposal to the client by 50%.

Products used

ServiceTrade QuotingServiceTrade Service Management