Case Study: Waitr hires 1,800 drivers a month with automated Breezy HR pipelines
Key results
The challenge
Waitr, an on-demand restaurant delivery platform, ran manual and inconsistent recruiting across locations, with some markets using paper files and others spreadsheets. Without a centralized ATS, managing high-volume, high-turnover driver hiring was difficult.
The solution
Waitr implemented Breezy HR to automate the recruiting workflow, including stage-transition emails, a customized career portal via API, automated account creation in payroll and scheduling, background-check ordering and self-service interview scheduling.
“When you account for the time saved on emailing, tracking, generating accounts, ordering background checks, and moving our training online it saves us ~2.5hrs.”
CPNichole "Coco" PahlProduct Manager, Waitr
The results, in context
In a single peak month (August), Waitr hired 1,800 drivers, and estimates that automation saves roughly 2.5 hours per hire. Time to hire for driver roles runs about one week, compared with about 100 days for engineering positions.