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Case Study: Stash grows account funding 19% after switching to Plaid

Stash Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Stash
Industry
Investing / Wealth
Challenge
Low external-account linking and funding
Headline result
19% more customers funded accounts

Key results

21%
More customers linked an outside account
vs previous provider
19%
More customers funded accounts
vs previous provider
15%
Higher 6-month retention
vs micro-deposits
11,000+
Financial institutions connected

The challenge

Stash, a consumer investing app, needed customers to link and fund external accounts during onboarding, and its previous connectivity provider limited link and funding rates.

The solution

Stash switched to Plaid to connect external financial accounts, drawing on connectivity to more than 11,000 financial institutions and 24-month transaction history.

Plaid makes onboarding seamless and allows customers to start moving money on the platform right away.

DM
Dan Mendes
Senior Director of Product, Stash

The results, in context

With Plaid, 21% more Stash customers linked an outside account and 19% more funded their accounts compared with the previous provider. Six-month retention was 15% higher for customers who connected with Plaid than those using micro-deposits.

Products used

Plaid AuthPlaid Transactions